Quality and assistance

Quality excellence

A service based on quality and assistance, to ensure the efficiency of all Diamut tools.

QUALITY AND ASSISTANCE SERVICE

With the constant aim of maintaining high quality standards and the complete personalisation of the finished product, Diamut technicians provide all-round consultancy and technological solutions that back up and accentuate their technical skills and knowledge of the processes and materials.

A team that's always ready to deal with any request for assistance, to resolve any problems linked to the use of the tool.

In order to reduce response times and improve complaints management, in case of product quality problems it is necessary to contact the quality department directly through this email address: 

qualitydiamut@diamut.com

All reports will be managed as quickly as possible.

The following information must be indicate in the claim:

1 – DIAMUT CODE OR DETAIL INFORMATION ABOUT  THE TOOL TYPE;

2 - REASON OF THE CLAIM;

3 - INFORMATION ABOUT TYPE OF PROCESSING AND TYPE OF MATERIALS USED (eg LAMINATED GLASS ....);

4 - INFORMATION WORKING PARAMETERS USED;

5 - AVAILABLE PHOTO OF THE TOOL DAMANGED WITH THE FOCUS  ON THE TOOL PROBLEMS;

  6 - MACHINE TYPE.

THE NUMBERS OF OUR QUALITY AND ASSISTANCE SERVICE
34.000
controlli qualità all’anno
0,07%
di non conformità
Information
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