building long term relationships

The warranty package that includes various services and provides guaranteed cover for a period of 5 years, or 10,000 powered up hours, whichever occur first.

At Intermac UK, we believe in building long term relationships. In order to achieve this, we’re always looking for ways in which we can provide added value to our customers. The Total Care package not only contributes to our goal but goes beyond the norm within the industries in which we operate.
The warranty schedule that forms part of your contract with us provides guarantee cover for a period of 5 years, or 10,000 powered up hours, whichever occur first.

This innovative package which provides you with:

  • Planned maintenance every 1,000 hours or annually on some smaller models
  • 5 year operator error cover
  • 5 years ‘peace of mind’ though Total Finance
  • Site survey
  • Off-loading and positioning
  • Telephone support
  • Remote diagnostics and support
  • Preliminary Training (User, Maintenance and Programming)
  • Not included are consumables and wear and tear items, as defined in the contract.


Our 5 years manufacturer's warranty is underwritten by Biesse Group.


The cost of ownership and risks normally associated with purchasing and operating capital plant are minimised. You don’t need to worry about maintenance or repair costs, leaving you to concentrate on ensuring the machine operates efficiently to generate income for your business.


Your investment is further enhanced by the higher residual value of the machine, due to having a full service history.

This aspect is also of tremendous importance to Biesse. At the end of your 5 year plan, should you decide to upgrade to a new machine, your current machine enters the second hand market with a known service history and reliability therefore protecting our reputation and brand.

Customer Experience

Biesse’s technical history being classed as low risk by both Finance and Insurance organisations, further enhances customer loyalty. The very nature of our Total Care content and resources, together with the associated research which has been carried out in order to provide these innovative solutions, represents a considerable long term investment on our part. This is definitely not a short term ‘marketing tactic’ but a strategy designed to make dealing with Biesse an easy, enjoyable and rewarding experience.

Total Care

For more information, contact Stan Ragley

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